General Tools makes every effort to ship your item(s) as quickly as possible. Most in stock orders are processed and shipped within 24 hours of the sale. Please note that we do not process orders on weekends or holidays.
- General Tools does not deliver to PO and APO/FPO box addresses.
- Completed orders ship out daily at 3pm from General Tools’ New York, NY warehouse.
- Products shipped to an address within the state of New York will be charged applicable sales tax.
- Packages cannot be re-routed while in transit.
- If your order arrives damaged, please contact our Customer Service department to receive an RGA number and instructions on how to obtain a replacement item.
For all of our customers residing within the 48 contiguous United States, General Tools will provide free UPS Ground shipping on every order over $50, before tax. All other orders will be shipped via UPS Ground at a flat rate of $7.50. In certain cases - such as replacement blades, points and cutter wheels – we will send the order using USPS First Class Mail for $2.00. Shipping via First Class Mail is limited to orders under $15.00.
Additionally, we offer Ground, Three Day Select, Second Day Air and Next Day Air for customers seeking expeditious delivery of their order. Orders must be received by noon EST to be eligible for same-day shipping. Customers in Alaska in Hawaii can choose between Ground, Next Day and Second Day Air.
To view the shipping charges to your location, add the item(s) you wish to purchase to the shopping cart. Next, click on the Shipping Rates button within the cart. In the new window that opens, type in your five-digit zip code and click Get Rates.
International shipping rates are determined by a matrix of factors including package size, weight and value. Therefore, in some cases we will not be able to predetermine the shipping costs for your international order. We ship all international orders via USPS Global Priority Mail, and the cost for a standard (~3lb) package is usually between $20-$30 US. Please do not submit your order if you are unwilling to pay freight costs within this general price range. You can also visit www.usps.com and click on the rate calculator for a more precise estimate.
UPS transit times within the US range between 1-6 business days. UPS does not deliver on Saturday or Sunday. Therefore, an item shipped Next Day Air on Friday will not arrive until Monday. See below for a UPS Ground transit time map.
Once your order has been processed for shipping, you will receive an email containing a unique UPS tracking number, as well as a hyperlink to track the package on the UPS website. Likewise, international customers will receive a USPS tracking number via email. Items sent via First Class Mail will not be assigned tracking numbers.